Please visit our Shipping page for details on shipping costs, times, and carrier options, along with holiday schedules and expedited shipping options.

Once your order has shipped, your account will be updated, and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (FedEx) to get an updated status report of your shipment. You are also able to check the status of your order at any time, including once shipped via our Order Status link. Tracking is available 24-hours after your order has shipped.

We do not offer any international shipping options from our websites.

Yes! Orders can be placed online and picked up at our stores. Pickup orders may take up to 48 hours to process and will be held for 10 days.

We do not offer a reship service for shipments returned to sender. If your shipment is returned to sender, it will be received and processed by our warehouse team for a refund. You are free to place a new order as needed.

You can learn everything about our Infinite Guarantee on the Warranty page.

We do not currently offer a repair service.

Turnaround times vary by season and warranty volume, the most accurate estimate will be included in your warranty claim confirmation email. If you have any questions in the meantime, feel free to reach out to us via one of the channels on our Contact Us page.

We oftentimes have extra straps, buckles, and snaps lying around the office. Please reach out to us via one of the channels on our Contact Us page with photos of your gear and a description of what you’re missing, and we’ll check our availability.

Borderline, as a part of the outdoor industry community, has been fortunate enough to help others in need. Our donations have been sent to areas struck by disaster and given to local community organizations to help those who may not be able to otherwise get outside in the gear suited for their adventures.

All our products that are not listed as "Final Sale" qualify for a return. (Final sale items include: all Outlet styles, Face Masks & Face Coverings, and Nikwax products.) We ask that items be returned in brand new, unused condition, with all components and packaging intact. If an item arrived damaged, it also qualifies for a return.

If you purchased the item via our website, and your desired return is not an item marked for final sale, you can make a return for a refund within 60 days* of your order being shipped. We do not offer returns from 3rd party orders, orders placed through other vendors, or gift returns.

Yes. Please visit our Returns page for detailed instructions on making exchanges.

We will accept online return drop offs during store business hours, as long as a valid return number is included with the return. Please note that our retail stores are simply a handoff point for online returns. They will give your return(s) to our warehouse team to process. They do not handle any portion of your refund/credit. Please visit our Returns page for more details on obtaining a return number.

Please visit our Returns page for detailed instructions on making returns.