RETURN & EXCHANGE POLICY:

Customers can return or exchange products within 14 days of receipt. However, items purchased at a orver 39%OFF discount are FINAL SALES. Please ensure that all returns meet the following conditions:

Conditions for Returns:

• Items must be in their original condition and unused.
• Customers are responsible for return shipping costs.
• All returns must be pre-authorized. Please contact us to obtain a Return Authorization Number (R/A number) and include it with your return package.

Contact Information:

For any questions or to initiate a return, please contact us:

Email: support@borderlineoutdoor.com
Phone: 416-835-6486
Mail: 160 West Beaver Creek Rd, Unit 5, Richmond Hill, ON L4B 1B4

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@borderlineoutdoor.com.