About us

Borderline Outdoor is run by skiers and snowboarders who work the floor at our three Ontario stores in Richmond Hill, Newmarket and Ottawa. At Richmond Hill and Ottawa, the people who sell you boots are the people who fit them, and the people who sell you skis or a board mount the bindings before you pick them up.

On this page
  1. What you get
  2. Who you will meet in store
  3. What we stand behind
  4. Our stores

What you get

  • Cashback on every order, online and in our stores. Every member gets $1 back for every whole $100 spent; paid members get $10 back per $100, ten times as much. Membership is free with an account, and the paid membership costs $50 for 12 months. Rewards.
  • How cashback works. It counts each whole $100 of an order before tax and shipping, and the rest carries over to your next order. Gift cards, services and the membership itself do not earn. Ask us in store to turn your rewards balance into store credit. Store credit works at the counter and at online checkout. Shopping online only? Email support@borderlineoutdoor.com and we’ll convert it for you. Store credit is good for 14 months from the day your rewards are converted.
  • More for paid members. 50% off ski and snowboard tuning, and a membership bought or renewed since November 11, 2026 includes one free hot wax.
  • Outerwear deal until November 21, 2026. Full-price winter jackets, pants, bibs and layers: buy 2 pieces and save 15%, buy 4 or more and save 20%, applied automatically in the cart, online and in store. Shop the deal.
  • Snow apparel with character. We carry YEYEPOP’s animal-character snow suits, such as Emperor Penguin, Little Yellow Chick, Denim Doberman, Blue Pigeon and Ghost Octopus, with 3-layer jackets and wide, baggy pants, sold as a jacket, pants or the set. Our snow apparel also includes jackets, pants, bibs and one-pieces from POMT, BCG, Gainax, Vector, Capelin Crew, Nobaday, Goski, RandomPow, Yakky, Positibeety Bee, Picture and O’Neill. YEYEPOP, BCG and Gainax are cut relaxed by design; most riders take their usual size. YEYEPOP · Baggy snow pants.
  • Free set-up in store. At Richmond Hill and Ottawa, boot fitting, including heat moulding, is free with boots bought from us, and binding mounting is free when the skis, the board or the bindings are bought from us.

Who you will meet in store

  • Boot fitters. They measure your feet in Mondopoint, check the shell, heat-mould liners and fit footbeds, at Richmond Hill, our main fitting centre, and at Ottawa. Boot fitting.
  • Technicians. At Richmond Hill and Ottawa, they wax and tune skis and boards, repair bases, and mount ski and snowboard bindings, setting the DIN on ski bindings and your snowboard stance. Mounting is free in store when the skis, the board or the bindings are bought from us, and is done the same day; we need your boots to set the bindings. Our services.
  • Sales staff who ride. They help you choose length, flex, lenses and layers, and they can check stock at all three stores.

What we stand behind

  • Free shipping across Canada and the United States on orders over $149, skis and snowboards included.
  • Same-day store pickup for items in stock at the store you choose.
  • Returns and exchanges within 14 days at any of our stores.
  • Every product carries its brand’s warranty, and we help you make the claim.

Our stores

  • Richmond Hill (flagship): 160 West Beaver Creek Rd, Unit 5, Richmond Hill, ON L4B 1B4. 416-800-9053. Open daily, 11 am to 8 pm.
  • Newmarket: 1235 Journey’s End Cir, Unit 2, Newmarket, ON L3Y 8T7. 416-800-8374. Open Friday to Sunday, 12 pm to 8 pm.
  • Ottawa (Nepean): 1701 Merivale Rd, Nepean, ON K2E 8B8. 613-800-4764. Open daily, 9:30 am to 8 pm.

Read our story, or email support@borderlineoutdoor.com.