GENERAL SHIPPING INFORMATION:
Borderline Outdoor processes orders within 2 days of receiving them. We ship using reliable carriers, ensuring your products reach you promptly.
Shipping Costs:
Free Shipping: Orders of $149 CAD or more ship free across North America.
Oversized Items: Bulky items shipping in boxes over 5 kg — such as family and cabin tents, furniture and large equipment — do not qualify for free shipping and ship at a flat rate of $30 CAD. Lightweight gear such as backpacking tents ships free on qualifying orders. The exact shipping cost for your order is always shown at checkout.
Purchasers that opted in for Checkout+ at checkout have free returns. Purchasers that opted out are responsible for the shipping costs associated with returning items.
Delivery Times:
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Greater Toronto Area: Orders typically arrive within 1-2 business days after shipment.
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Other Canadian Cities and the US: Orders generally arrive within a week after shipment.
While we strive to ensure timely delivery, we cannot guarantee specific delivery dates and are not responsible for any delays.
Pick-Up Option:
For urgent orders, we recommend picking up your items directly from our store:
Borderline Outdoor
Email: support@borderlineoutdoor.com
Phone: 416-835-6486
160 West Beaver Creek Rd, Unit 5, Richmond Hill, ON L4B 1B4
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