Processing Time
Orders are typically processed within 1–3 business days. During peak seasons or promotional events, processing times may take slightly longer.
Shipping Rates & Delivery Times
We use real-time carrier-calculated rates at checkout to determine shipping costs. Free shipping promotions may be offered seasonally and are subject to change. Actual costs and eligibility will be based on the rates available at the time of purchase.
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Standard shipping within Canada and the United States: 3–10 business days.
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Express shipping options are available at checkout for faster delivery.
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International shipping is available to select countries, and delivery times may vary depending on destination and customs clearance.
Duties & Taxes
Orders shipped outside Canada may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery status.
Shipping Delays
While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or customs inspections may affect transit times.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@borderlineoutdoor.com so we can assist with resolving the issue.
Contact Us
If you have any questions about your order or shipping, please reach out to our customer service team at trading@borderlineoutdoor.com or support@borderlineoutdoor.com.
